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Bodmin Visitor Information Centre Customer Service Charter

Bodmin Information Centre Customer Service Charter

Bodmin Information Centre is a service provided by Bodmin Town Council. It is situated in the Shire Hall and is a point of contact for visitors and local residents to obtain information on events, attractions, transport, accommodation, facilities and amenities within the Bodmin area, in the county of Cornwall and the UK as a whole. 

The Information Centre is an Official Partner of Enjoy England and is a multi-award winning service.  We aim to provide an excellent Tourist Information service to both visitors to the area and the local community.

Services we provide ~

  • Accommodation Booking Service
  • Local transport information
  • National Express ticket and coach card service
  • Walking and cycling route information
  • Accessible holiday information
  • Route planning, directions and sat nav help. 
  • Free and cheap days out and discount vouchers
  • Local events ticketing
  • Discounted Eden Project tickets
  • Theatre Royal Box Office
  • Clotted Cream by post
  • Wifi
  • Coffee lounge
  • What’s on and events
  • Lots of leaflets and free information
  • We sell longer-term parking permits for Priory car park – monthly, quarterly and annually.
  • We also act as the town council reception and can provide information and signposting on council services. 

Our opening times and contact details

Bodmin Information Centre

Shire Hall

Mount Folly Square


Cornwall, PL31 2DQ

Tel: 01208 76616



Our centre is open as follows ~

  • March, April, May and October we are open Monday to Friday 8.45am – 4pm and selected Saturdays throughout this period from 10am – 5pm. 
  • From 1st June to end of September we are open Monday to Friday 8.45am – 5pm and every Saturday 10am – 5pm. 
  • From 1st November to end February we are open Monday to Friday 8.45am – 2pm. 
  • Occasionally, mainly during the winter period, it is necessary for us to close for lunch / training, however, we will always put up signage in advance of this. 
  • We are open on bank holidays throughout the year with the exception of the Christmas/New Year period. 
  • We have an answer phone service on 01208 76616 Option 1.  If you leave us a message we will come back to you as soon as possible. 

Customers can expect a service that will at least meet these standards ~

  • The staff will always be friendly, courteous and impartial and will ensure that all customers receive a consistently helpful and informative service. 
  • The staff will wear a uniform and their name badge when on duty and will always give their first name when answering phone calls and responding to emails. 
  • Visitors waiting at the desk will be assisted within five minutes or in the case of where this is not possible, acknowledged and given an indication of waiting time. 
  • Telephone calls will normally be answered within five rings but in the instance of when this is not possible, there is a 24 answer phone service to which we will respond to as soon as we possible can - normally within one hour during normal working hours. 
  • Emails will normally be answered within one working day but in the instance where in depth research is required and /or during very busy periods, the staff will write to you personally to inform you of when to expect a full response. 
  • Brochure requests will be sent in the post by at least the next working day. 
  • Answer phone messages will be responded to by at least the next working day. 
  • The information we provide will be accurate, relevant and up to date.  On the rare occasion, that we are unable to answer your enquiry, we will ensure that you are given contact details of someone who may be able to assist you.

We will ensure that ~

  • We maintain an attractive, tidy and safe Information Centre for both our customers and staff, that can be accessed by all. 
  • If for any reason it is necessary to close during our normal opening hours, we will ensure the relevant notices are in place to keep you informed. 
  • Outside of our normal opening hours, late accommodation availability and emergency contact details will be put on display at the entrance to our centre.  We also have a 24 hour answer phone should you wish to leave us a message or you can visit our website
  • We will supply our staff with the appropriate training and tools to ensure that the staff deliver an excellent information service to you. 

We would be pleased to receive your feedback.  You can give us feedback in several ways

  • Complete a customer service evaluation form. 
  • Complete a suggestions box slip. 
  • Make an entry in our visitor book. 
  • Contact us through our virtual suggestion box
  • Feel free to send us an email, write us a letter, send a fax or telephone us. 
  • If you have a complaint regarding our service, in the first instance please talk to a member of the Information Centre staff who will try to resolve the issue immediately.  If resolution hasn’t been possible, the complaint will be referred to the Information Officer who will contact you within at least three working days with a full response or if this hasn’t been possible s/he will contact you to give you an indication of when to expect a full response.  You can email the Information Officer at

If you have any questions about Bodmin Information Centre’s customer charter or indeed if you have any general questions about this service, please feel free to get in contact. 

Last update 26th April 2017

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